Terms
Terms of Service
These terms of service cover remote computer support from Fasthuma Computer Repair Mac & PC, including the unlimited remote support subscription. Please read them before you subscribe.
Quick answer
In short: pay-as-you-go remote support is $125 per hour with a one-hour minimum and 15-minute increments. The unlimited subscription is $150 per month for one computer and one user, billed monthly for 12 months. It can’t be cancelled before the 12 months are up, payments are not refundable, and it does not include on-site visits, hardware repair, data recovery, or software and license purchases.
1. Who we are
Remote support is provided by Fasthuma Computer Repair Mac & PC, part of Fasthuma Enterprises Inc., 42307 Osgood Rd, Suite B, Fremont, CA 94539. Phone (510) 371-9201, email info@fasthuma.com.
2. The service
- Remote computer support for home users and individuals, on Windows PCs and Macs. It is not offered to businesses; business IT is provided through msp.fasthuma.com.
- Support is provided over the internet with the Splashtop remote support tool, during business hours: Monday to Friday, 9 AM to 5 PM.
- We only connect to your computer with your permission. You can end a session at any time.
- Your computer must turn on and connect to the internet for remote support.
3. Pay-as-you-go remote support
- $125 per hour.
- One-hour minimum per session ($125).
- After the first hour, time is billed in 15-minute increments ($31.25 each).
- There are no free minutes. Billing starts when the session starts.
- You receive an invoice by email after the session.
4. Unlimited remote support subscription
- $150 per month, as a 1-year subscription: billed each month for 12 months ($1,800 in total).
- One subscription covers one computer and one user.
- Unlimited remote support during business hours, Monday to Friday, 9 AM to 5 PM.
5. What the subscription does not include
- On-site visits.
- Hardware repair. Hardware repairs are available at our drop-off repair shop, cr.fasthuma.com, at that shop’s prices.
- Data recovery.
- Software or license purchases. You buy any software or subscriptions you need; we can help install them.
6. Cancellation
The subscription is a 12-month commitment. It cannot be cancelled before the 12 months are up. After the first 12 months, the subscription continues month to month, and you can cancel with 30 days’ notice.
7. Refunds
Payments are not refundable.
8. Response times
We respond during business hours, Monday to Friday, 9 AM to 5 PM. We do not promise a specific response time.
9. Privacy
Client data is stored securely, disposed of in accordance with industry standards, and never shared or sold to third parties. See our privacy policy.
10. Questions
If you have questions about these terms, call (510) 371-9201 or email info@fasthuma.com before you subscribe.
Questions about the subscription?
Call us at (510) 371-9201, Monday to Friday, 9 AM to 5 PM, before you subscribe.