Connect
Connect to a Remote Support Session
Only use this page when you are on the phone with a Fasthuma technician. We will talk you through connecting, one step at a time.
Quick answer
To connect to a Fasthuma remote support session, call (510) 371-9201 first, Monday to Friday, 9 AM to 5 PM. Your technician will help you start a secure Splashtop session. Nothing connects until you allow it, and you can end the session at any time.
How to connect
- Get on the phone with us: call (510) 371-9201 during business hours, or at your booked appointment time.
- Your technician tells you how to start the Splashtop remote session on your computer.
- Allow the connection when your computer asks. You will see us on your screen.
- When we are done, the session ends. You can also end it yourself at any time.
Did someone else send you here?
Only connect if you contacted Fasthuma. We never call you out of the blue, show pop-up warnings or ask for gift cards. If you are not sure, hang up and call us at (510) 371-9201.
Watch out for remote support scams
Scammers pretend to be tech support to get into your computer or your bank account. Fasthuma will never:
- Call you out of the blue to say your computer has a problem.
- Show pop-up warnings telling you to call a number.
- Ask you to pay with gift cards, or ask for your bank or card passwords.
If you are not sure a call or message is really from us, hang up and call us at (510) 371-9201. If a pop-up says to call a number, don’t call it: close the browser, or turn the computer off, and then call us.