How it works
How Remote Support Works
Getting help is simple: book or call, connect securely, we fix it, and you approve. Here is exactly how remote support works, step by step, so you know what to expect.
- Local in Fremont since 2008
- CompTIA certified
- You watch every step
Quick answer
How remote support works at Fasthuma Computer Repair Mac & PC: 1. Book a time online or call (510) 371-9201. 2. We help you start a secure Splashtop session; nothing connects without your permission. 3. A technician fixes the problem while you watch your screen. 4. You approve anything important, and you can end the session at any time.
Step 1: Book or call
Book a remote session online or call us at (510) 371-9201, Monday to Friday, 9 AM to 5 PM. Tell us what is wrong in your own words. You don’t need to know the technical names for anything.
Before your session
- Have your computer turned on and connected to the internet.
- Keep your phone nearby, so we can talk you through connecting.
- If the problem is with a program or an account, have the sign-in details handy. You type passwords yourself; we never need you to tell us your bank passwords.
Step 2: Connect securely
We use Splashtop, a remote support tool, to connect to your computer. We help you start the session over the phone. Nothing connects until you allow it. See how to connect.
Step 3: We fix it
A CompTIA certified technician works on your computer while you watch everything on your screen. We explain what we are doing in plain language, and you can ask questions at any time.
Step 4: You approve
We check with you before anything important, like installing or removing programs. When you are happy, the session ends. You can also end it yourself at any time.
After your session
If you pay as you go, we email you an invoice after the session: $125 for the first hour, then $31.25 for each 15 minutes after that. Subscribers pay their monthly $150 and are not billed per session. See pricing.
How it works
Remote support in four steps
Four simple steps. You stay in control the whole time.
1
Book or call
Book a time online or call us at (510) 371-9201, Monday to Friday, 9 AM to 5 PM. Tell us what is wrong in your own words.
2
Connect securely
We help you start a secure Splashtop remote session. Nothing connects until you allow it, and you can end the session at any time.
3
We fix it
A CompTIA certified technician works on your computer while you watch your screen. We explain what we are doing in plain language.
4
You approve
We check with you before anything important, like installing or removing programs. When you are happy, we end the session.
FAQ
How remote support works: common questions
Do I need to install anything?
Yes, a small program lets us connect. We use Splashtop, and we help you start it over the phone. See connect to a session.
Do I need to be at my computer?
Yes. Please stay at your computer so you can allow the connection, watch what we do and approve changes.
What if my computer won’t turn on or connect to the internet?
Then we can’t connect remotely. Book a drop-off repair at cr.fasthuma.com.
When can I get help?
Monday to Friday, 9 AM to 5 PM. Book a time online or call (510) 371-9201.
What remote support can’t fix
Hardware problems or a computer that won’t turn on?
Broken screens, dead batteries, computers that won’t start, liquid damage and lost files on a failed drive need hands-on repair. Book a drop-off at our Fremont repair shop.
Need IT help for a business?
This site is for home users only. For business IT support, on-site visits and managed IT, visit Fasthuma IT Solutions & MSP or call (510) 371-9468.
Computer acting up? Let’s fix it together.
Book a remote session or call us, Monday to Friday, 9 AM to 5 PM. You watch everything we do, and you can end the session at any time.