Remote computer support · Home users
Remote Computer Support for Home Users
Slow computer, email trouble, a printer that won’t print? Fasthuma Computer Repair Mac & PC can fix many computer problems over a secure internet connection, without you leaving home. You watch everything on your screen, and you can end the session at any time.
- $125 per hour, or $150/month unlimited
- Windows PCs and Macs
- CompTIA certified, local in Fremont since 2008
Since
2008, local to Fremont, CA
Certified
CompTIA certified
Works on
Windows PCs and Macs
Hours
Monday–Friday, 9 AM–5 PM
Quick answer
Fasthuma Computer Repair Mac & PC, based in Fremont, CA, offers remote computer support for home users on Windows PCs and Macs. A technician connects to your computer over a secure Splashtop session, only with your permission, while you watch. It costs $125 per hour (one-hour minimum, then 15-minute increments) or $150 per month for unlimited remote support on one computer with a 1-year subscription. Hours are Monday to Friday, 9 AM to 5 PM.
What we can fix remotely
Everyday computer problems, fixed from a distance
If your computer turns on and connects to the internet, we can usually help remotely.
Slow computer, viruses and pop-ups
Speed up a slow computer and clean out viruses, malware and fake warning pop-ups.
Email, Microsoft 365 and software
Set up and fix email, Microsoft 365 and the programs you use every day.
How it works
How remote computer support works
Four simple steps. You stay in control the whole time.
1
Book or call
Book a time online or call us at (510) 371-9201, Monday to Friday, 9 AM to 5 PM. Tell us what is wrong in your own words.
2
Connect securely
We help you start a secure Splashtop remote session. Nothing connects until you allow it, and you can end the session at any time.
3
We fix it
A CompTIA certified technician works on your computer while you watch your screen. We explain what we are doing in plain language.
4
You approve
We check with you before anything important, like installing or removing programs. When you are happy, we end the session.
Pricing
Two simple ways to pay
Pay only when you need help, or pay one monthly price for unlimited remote help on one computer.
Pay as you go
Pay-as-you-go remote support
$125
per hour
- Best if you need help now and then
- One-hour minimum per session ($125)
- After the first hour, billed in 15-minute increments ($31.25 each)
- No free minutes: billing starts when the session starts
- Invoice emailed after the session
Unlimited
Unlimited remote support subscription
$150
per month, 1-year subscription
- Best if you need help often
- Unlimited remote support for one computer and one user
- Billed $150 each month for 12 months ($1,800 a year)
- No cancellation before the 12 months are up, and no refunds
- After 12 months, it continues month to month (30 days’ notice to cancel)
- Does not include on-site visits, hardware repair, data recovery, or software and license purchases
Not sure which one is right for you? See which plan saves you more.
Security and privacy
You stay in control
- We only connect with your permission. Nothing happens until you start the session.
- You watch the whole session on your own screen.
- You can end it at any time. Just close the session.
Watch out for remote support scams
Scammers pretend to be tech support to get into your computer or your bank account. Fasthuma will never:
- Call you out of the blue to say your computer has a problem.
- Show pop-up warnings telling you to call a number.
- Ask you to pay with gift cards, or ask for your bank or card passwords.
If you are not sure a call or message is really from us, hang up and call us at (510) 371-9201. If a pop-up says to call a number, don’t call it: close the browser, or turn the computer off, and then call us.
Real reviews
What our customers say
Reviews of Fasthuma Computer Repair Mac & PC, word for word.
I have had to make several emergency trips to Fasthuma Computer Repair and I am grateful for Mustafah’s help every time I have encountered an issue with my Mac. He is knowledgeable, trustworthy, and always maintains a calm demeanor. I highly recommend this place for anyone in need of reliable and professional computer services.
Shruthi R. · Grateful customer
Fasthuma Computer Repair was a pleasure to work with and his professionalism is top-notch. He successfully reinstalled Windows and installed a new SSD in my iBUYPOWER gaming laptop. He is highly knowledgeable and offers his services at fair prices. I would definitely recommend him and will be a repeat customer!
Gavin P. · Satisfied PC Gamer
I had a problem with my laptop and was unsure of where to take it for repair. However, after reading the positive reviews for Fasthuma Computer repair on Yelp, I decided to give it a try and I am so glad I did. Mustafah, the business owner, quickly diagnosed the issue and found the necessary part for my laptop. He even returned the old component as it had some parts that could be useful in the future. Not only did Mustafah fix my laptop, but he also earned my trust with his professionalism. He will be my go-to IT person for myself and my family in the future. Thank you so much!
Nanette C. · customer for life!
FAQ
Remote computer support questions
What is remote computer support?
Remote computer support means a technician connects to your computer over the internet to fix it, while you watch on your screen. You don’t have to take your computer anywhere.
How much does remote support cost?
Pay-as-you-go remote support is $125 per hour, with a one-hour minimum per session and 15-minute increments after that. Unlimited remote support is $150 per month for one computer and one user, with a 1-year subscription. See pricing.
Is remote support safe?
Yes, when you work with a company you know. We only connect with your permission, you watch everything we do, and you can end the session at any time. We never call you out of the blue, show pop-up warnings or ask for gift cards. See security and privacy.
Do you help businesses?
No, this service is for home users only. For business IT support, visit msp.fasthuma.com or call (510) 371-9468.
What if my computer has a hardware problem?
Hardware problems, like a broken screen or a computer that won’t turn on, can’t be fixed remotely. Book a drop-off repair at cr.fasthuma.com.
What remote support can’t fix
Hardware problems or a computer that won’t turn on?
Broken screens, dead batteries, computers that won’t start, liquid damage and lost files on a failed drive need hands-on repair. Book a drop-off at our Fremont repair shop.
Need IT help for a business?
This site is for home users only. For business IT support, on-site visits and managed IT, visit Fasthuma IT Solutions & MSP or call (510) 371-9468.
Computer acting up? Let’s fix it together.
Book a remote session or call us, Monday to Friday, 9 AM to 5 PM. You watch everything we do, and you can end the session at any time.