What we can fix
Remote Computer Help: What We Can Fix
Most everyday computer problems are software problems, and many can be fixed remotely. Here is the remote computer help we offer for Windows PCs and Macs, and what needs a hands-on repair instead.
- Local in Fremont since 2008
- CompTIA certified
- You watch every step
Slow computer, viruses and pop-ups
Speed up a slow computer and clean out viruses, malware and fake warning pop-ups.
Email, Microsoft 365 and software
Set up and fix email, Microsoft 365 and the programs you use every day.
Quick answer
Fasthuma Computer Repair Mac & PC can fix many software problems remotely on Windows PCs and Macs: slow computers, viruses and pop-ups, email and Microsoft 365, software installs and updates, printers, Wi-Fi, and new computer setup. Remote computer help needs a computer that turns on and connects to the internet. Hardware problems go to our drop-off repair shop.
Slow computer, viruses and pop-ups
Speed up a slow computer and clean out viruses, malware and fake warning pop-ups.
- Computer that takes forever to start or open programs
- Viruses, malware and spyware
- Pop-ups and fake “your computer is locked” warnings
- Browser home page or search engine that changed by itself
Email, Microsoft 365 and software
Set up and fix email, Microsoft 365 and the programs you use every day.
- Email that won’t send or receive, in Outlook, Gmail or Mail
- Microsoft 365 sign-in, setup and Office apps
- Installing, updating and removing software
- Windows and macOS updates that fail or get stuck
Printers and Wi-Fi
Get your printer printing and your computer back online.
- Printer setup and printers that stopped printing
- Computer that won’t connect to Wi-Fi or keeps dropping
- Slow or unreliable internet on one computer
New computer setup, Mac and PC
Set up a new computer and move your things over, on Windows or Mac.
- Setting up a new PC or Mac and your accounts
- Moving your files, email and programs to a new computer
- Help with Windows and macOS settings
- Getting comfortable with a new computer, at your pace
What remote computer help can’t fix
- Hardware problems, like a broken screen, a dead battery, a bad charging port or liquid damage.
- A computer that won’t turn on or won’t connect to the internet.
- Data recovery from a failed or damaged drive.
For these, book a drop-off at our repair shop: Fasthuma Computer Repair Mac & PC (cr.fasthuma.com). Business IT goes to msp.fasthuma.com.
FAQ
Remote computer help: common questions
Can you fix a Mac remotely?
Yes. We provide remote support for Macs and Windows PCs.
Can you remove a virus remotely?
Often, yes, as long as the computer turns on and connects to the internet. If a pop-up tells you to call a number, don’t call it: close the browser and call us at (510) 371-9201.
Can you set up my new computer remotely?
Yes. We can help set up a new PC or Mac and your accounts, and move your files and email over.
What can’t you fix remotely?
Hardware problems, a computer that won’t turn on or connect to the internet, and data recovery from a failed drive. Those go to our drop-off repair shop at cr.fasthuma.com.
What remote support can’t fix
Hardware problems or a computer that won’t turn on?
Broken screens, dead batteries, computers that won’t start, liquid damage and lost files on a failed drive need hands-on repair. Book a drop-off at our Fremont repair shop.
Need IT help for a business?
This site is for home users only. For business IT support, on-site visits and managed IT, visit Fasthuma IT Solutions & MSP or call (510) 371-9468.
Computer acting up? Let’s fix it together.
Book a remote session or call us, Monday to Friday, 9 AM to 5 PM. You watch everything we do, and you can end the session at any time.