Pricing
Remote Computer Support Pricing
Remote computer support pricing is simple: $125 per hour when you need it, or $150 per month for unlimited remote help on one computer.
Quick answer
Remote computer support pricing at Fasthuma Computer Repair Mac & PC: pay-as-you-go is $125 per hour, with a one-hour minimum per session and 15-minute increments ($31.25) after that, and no free minutes. The unlimited remote support subscription is $150 per month for one computer and one user, billed monthly for 12 months ($1,800 a year), with no early cancellation and no refunds.
Pricing
Two simple ways to pay
Pay only when you need help, or pay one monthly price for unlimited remote help on one computer.
Pay as you go
Pay-as-you-go remote support
$125
per hour
- Best if you need help now and then
- One-hour minimum per session ($125)
- After the first hour, billed in 15-minute increments ($31.25 each)
- No free minutes: billing starts when the session starts
- Invoice emailed after the session
Unlimited
Unlimited remote support subscription
$150
per month, 1-year subscription
- Best if you need help often
- Unlimited remote support for one computer and one user
- Billed $150 each month for 12 months ($1,800 a year)
- No cancellation before the 12 months are up, and no refunds
- After 12 months, it continues month to month (30 days’ notice to cancel)
- Does not include on-site visits, hardware repair, data recovery, or software and license purchases
Which plan saves me more?
It depends on how often you need help. Here is a simple way to decide:
- One session a month, one hour or less: pay-as-you-go costs $125 that month, which is less than the $150 subscription.
- One session a month that runs 1 hour and 15 minutes: pay-as-you-go costs $156.25, which is more than $150.
- Two sessions in a month: each session has a one-hour minimum, so two sessions cost at least $250 on pay-as-you-go.
- Over a full year: the subscription costs $1,800. That is the same as a little over 14 hours of pay-as-you-go help.
Rule of thumb: if you usually need help more than once a month, or for more than about 14 hours a year, the subscription is likely to save you money. If you only need help once in a while, pay as you go. Remember the subscription is a 12-month commitment for one computer.
| Help you need | Pay as you go | Subscription |
|---|---|---|
| 1 session of 1 hour in a month | $125 | $150 |
| 1 session of 1 hour 30 minutes | $187.50 | $150 |
| 2 one-hour sessions in a month | $250 | $150 |
| 12 one-hour sessions in a year | $1,500 | $1,800 |
| 24 one-hour sessions in a year | $3,000 | $1,800 |
Pay-as-you-go details
| Session length | Price |
|---|---|
| Up to 1 hour | $125 |
| 1 hour 15 minutes | $156.25 |
| 1 hour 30 minutes | $187.50 |
| 1 hour 45 minutes | $218.75 |
| 2 hours | $250 |
We email you an invoice after the session.
Subscription details
- $150 per month, billed each month for 12 months ($1,800 a year).
- Covers one computer and one user.
- Unlimited remote support during business hours, Monday to Friday, 9 AM to 5 PM.
- Not included: on-site visits, hardware repair, data recovery, and software or license purchases (we can install software you buy).
- No cancellation before the 12 months are up, and payments are not refundable.
- After the first 12 months, the subscription continues month to month, and you can cancel with 30 days’ notice.
Please read the full subscription terms before you subscribe.
What is not covered by either plan
Hardware repair and data recovery are done at our drop-off repair shop, cr.fasthuma.com, with their own prices. Business IT is handled by msp.fasthuma.com.
FAQ
Remote support pricing: common questions
Is there a minimum charge?
Yes. Each pay-as-you-go session has a one-hour minimum of $125. After the first hour, time is billed in 15-minute increments of $31.25.
Are the first few minutes free?
No. Billing starts when the session starts.
What does the $150 subscription include?
Unlimited remote support for one computer and one user, Monday to Friday, 9 AM to 5 PM. It does not include on-site visits, hardware repair, data recovery, or software and license purchases.
Can I cancel the subscription?
The subscription is a 1-year commitment: $150 a month for 12 months. It can’t be cancelled before the 12 months are up, and payments are not refundable. After the first 12 months, it continues month to month and can be cancelled with 30 days’ notice. See the terms.
Is the subscription per household?
No. One subscription covers one computer and one user.
How do I pay?
Pay-as-you-go sessions are invoiced by email after the session. Subscribers sign up and pay through our online subscription link.
Ready to get your computer fixed?
Book a remote session or call us, Monday to Friday, 9 AM to 5 PM. You watch everything we do, and you can end the session at any time.